Last Updated: August 11th, 2025
KeyVid AI - Privacy Policy
Effective Date: July 11th, 2025
1. Scope of Policy
This policy applies to all users of KeyVid AI, including those using our website, app, and platform features such as video summarization, voice interaction, audio generation, and integrations.
2. Information We Collect
2.1 Account and Profile Information
When you sign up or interact with KeyVid, we collect your name and email address, billing details (handled by third-party payment providers) and account usage data (plan, credits used)
2.2 Content You Upload
When you use the platform, we collect and process videos you provide us to enable us effectively render our services to you
2.3 Usage and Device Data
We may also automatically collect IP address and browser type, session activity and feature usage logs as well as crash/error diagnostics
2.4 Communications
We store support tickets and messages as well as user feedback and surveys and communication preferences you opt-in to
3. How We Use Your Information
We use the collected data to:
Provide and improve our services
Analyze usage trends and platform performance
Generate notes, moments, insights, and AI-powered outputs
Offer personalized experiences and suggestions
Respond to support requests and technical issues
Send system updates, feature releases, or billing notices
4. AI Data Processing & Third-Party APIs
We use some external AI APIs to extend features like notes, audio generation, and video chat interaction. When you use these features, relevant data (e.g. video frames, prompts) may be sent to these third parties only for the requested operation.
Provider services may include:
OpenAI (ChatGPT, GPT models):
We use OpenAI for platform analysis. Data sent to OpenAI is not used to train or improve their models. see OpenAI API Data Policy for more info.
Google Gemini / Google API Services:
For conversational responses and processing, podcast style summaries, (temporarily) document creation or AI enhancements. We follow Google’s API Services User Data Policy, including Limited Use.
5. Integrations with Third-Party Platforms
If you connect services like Google Drive, Notion, or Slack, we would only access necessary permissions to deliver features. We never sell or share your data with those providers and you can disconnect integrations at any time
6. How We Store & Protect Data
Your video data (moments, insights, video files, notes etc.) are securely stored and protected on our servers with RLS, ensuring you have the required permissions to manage and access them. All communication with our servers is encrypted via HTTPS/TLS. We also use access controls and monitoring to prevent unauthorized access to your data. We do not store credit card data — billing is handled via our payment provider
7. Data Retention
Uploaded videos and processing results are retained as long as your account is active or until you delete them. Free-tier data may be deleted after 30 to 45 days of inactivity. As mentioned earlier, you may also manually delete content via your dashboard or request full data and account deletion by emailing support@keyvidai.com.
8. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share data with:
Service providers (e.g., hosting, billing, analytics)
Third-party AI processors (see Section 4)
Legal authorities, when required to comply with law or protect rights
Enterprise integrations (if you authorize platforms like Notion, Google Docs, etc.)
9. Data Security
We use industry-standard security practices, including:
TLS encryption in transit
AES-256 encryption at rest
Role-based access controls
Security monitoring and anomaly detection
Secure API gateways and rate limiting
Payment processing is handled by PCI-DSS compliant third-party providers. We never store credit card data.
10. Your Rights
If you’re in the EU/UK (GDPR), California (CCPA) and it's environs or Sub-Saharan Africa/Nigeria (NDPA), then you have the right to:
Access, correct, or delete your data
Request a copy of your data (data portability) without undue delay
Object to or restrict processing
Withdraw consent for data use (when applicable)
To exercise your rights, contact us at support@keyvida.com. We will respond within 5 to 7 business days.
11. Cookies & Analytics
We may use cookies for:
Session management
Site performance tracking (e.g., Google Analytics)
Feature usage analytics
Enable features like language preference or saved drafts
You can manage or disable cookies in your browser settings or through the cookie banner when visiting our site. Some functionality may be limited if you choose to disable cookies entirely.
12. Children’s Privacy
KeyVid is ideally not intended for users under 13. We do not knowingly collect personal data from children.
13. International Users
While we aim to comply with international data protection laws, your data may be stored and processed in the United States or other countries where our infrastructure or third-party processors are located. We take measures to ensure adequate protection of personal data in line with GDPR, CCPA, NDPA , and similar laws.
14. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or in-app. Your continued use of the platform indicates acceptance.
15. Contact Us
If you have questions about this Privacy Policy or how we handle data, please contact us at: support@keyvidai.com